{"id":27431,"date":"2025-10-01T12:55:45","date_gmt":"2025-10-01T15:55:45","guid":{"rendered":"https:\/\/jm-metropole.com.br\/site\/?p=27431"},"modified":"2025-10-01T12:55:45","modified_gmt":"2025-10-01T15:55:45","slug":"botao-de-contestacao-do-pix-esta-disponivel-aos-usuarios","status":"publish","type":"post","link":"https:\/\/jm-metropole.com.br\/site\/botao-de-contestacao-do-pix-esta-disponivel-aos-usuarios\/","title":{"rendered":"Bot\u00e3o de contesta\u00e7\u00e3o do Pix est\u00e1 dispon\u00edvel aos usu\u00e1rios"},"content":{"rendered":"<div class=\"header-noticia full-width\">\n<div class=\"linha-fina-noticia\">BC espera que medida eleve identifica\u00e7\u00e3o de contas usadas para fraudes<\/div>\n<\/div>\n<div class=\"container-autoria\"><\/div>\n<div>\n<p><strong>O bot\u00e3o de contesta\u00e7\u00e3o de transa\u00e7\u00f5es do Pix j\u00e1 est\u00e1 dispon\u00edvel aos usu\u00e1rios, a partir desta quarta-feira (1\u00ba), com a finalidade de facilitar a devolu\u00e7\u00e3o de valores para as v\u00edtimas de fraude, golpe e coer\u00e7\u00e3o.<\/strong><img decoding=\"async\" src=\"https:\/\/agenciabrasil.ebc.com.br\/ebc.png?id=1660911&amp;o=node\" \/><img decoding=\"async\" src=\"https:\/\/agenciabrasil.ebc.com.br\/ebc.gif?id=1660911&amp;o=node\" \/><\/p>\n<p>Formalmente chamado de autoatendimento do Mecanismo Especial de Devolu\u00e7\u00e3o (MED), o bot\u00e3o pode ser acionado pelo aplicativo da institui\u00e7\u00e3o financeira com a qual o usu\u00e1rio tenha relacionamento.<\/p>\n<p><strong>Assim, o MED, criado em 2021, passa a ser feito de forma 100% digital, sem a necessidade de intera\u00e7\u00e3o com a central de atendimento pessoal da institui\u00e7\u00e3o.<\/strong><\/p>\n<p><a href=\"https:\/\/agenciabrasil.ebc.com.br\/economia\/noticia\/2025-08\/pix-novas-regras-vao-facilitar-devolucao-de-valores-em-casos-de-golpe\" target=\"_blank\" rel=\"noopener\">As mudan\u00e7as nas regras do Pix foram publicadas em agosto\u00a0<\/a>pelo Banco Central.<\/p>\n<p><a href=\"https:\/\/www.whatsapp.com\/channel\/0029VaoRTgrInlqYLSk59B2M\" target=\"_blank\" rel=\"noopener\">&gt;&gt; Siga o canal da\u00a0<strong>Ag\u00eancia Brasil<\/strong>\u00a0no WhatsApp<\/a><\/p>\n<h2>Contesta\u00e7\u00e3o<\/h2>\n<p>De acordo com a autarquia, ao contestar a transa\u00e7\u00e3o, a informa\u00e7\u00e3o \u00e9 instantaneamente repassada para o banco do golpista, que dever\u00e1 bloquear os recursos em sua conta, caso existam, inclusive valores parciais.<\/p>\n<p><strong>Depois do bloqueio, ambos os bancos t\u00eam at\u00e9 sete dias para analisar a contesta\u00e7\u00e3o. Caso concordem que se trata realmente de um golpe, a devolu\u00e7\u00e3o \u00e9 efetuada diretamente para a conta da v\u00edtima.<\/strong>\u00a0O prazo para essa devolu\u00e7\u00e3o \u00e9 de at\u00e9 onze dias ap\u00f3s a contesta\u00e7\u00e3o.<\/p>\n<p>O BC explicou que o autoatendimento do MED dar\u00e1 mais agilidade e velocidade ao processo de contesta\u00e7\u00e3o de transa\u00e7\u00f5es fraudulentas, \u201co que aumenta a chance de ainda haver recursos na conta do fraudador para viabilizar a devolu\u00e7\u00e3o para a v\u00edtima\u201d.<\/p>\n<p>O MED, bem como seu bot\u00e3o de contesta\u00e7\u00e3o, n\u00e3o se aplica a casos de desacordos comerciais, arrependimento e erros no envio do Pix (como erro de digita\u00e7\u00e3o de chave) ou que envolvam terceiros de boa-f\u00e9, por exemplo. O BC ressalta que ele \u00e9 espec\u00edfico para fraude, golpe e coer\u00e7\u00e3o.<\/p>\n<h2>Caminhos do dinheiro<\/h2>\n<p><strong>Outra mudan\u00e7a no MED \u00e9 que ser\u00e1 poss\u00edvel fazer a devolu\u00e7\u00e3o do dinheiro a partir de outras contas, e n\u00e3o apenas daquela utilizada na fraude. Esse recurso estar\u00e1 dispon\u00edvel a partir de 23 de novembro, de forma facultativa, e se torna obrigat\u00f3ria em fevereiro do ano que vem.<\/strong><\/p>\n<p>At\u00e9 ent\u00e3o, a devolu\u00e7\u00e3o dos recursos poderia ser feita apenas a partir da conta originalmente utilizada na fraude. O problema \u00e9 que os fraudadores, em geral, retiram rapidamente os recursos da conta que recebeu o dinheiro e transferem para outras. Dessa forma, quando o cliente faz a reclama\u00e7\u00e3o e pede a devolu\u00e7\u00e3o, o mais comum \u00e9 que a conta j\u00e1 esteja esvaziada.<\/p>\n<p>Com os aprimoramentos, o MED vai identificar poss\u00edveis caminhos dos recursos. Essas informa\u00e7\u00f5es ser\u00e3o compartilhadas com os participantes envolvidos nas transa\u00e7\u00f5es e permitir\u00e3o a devolu\u00e7\u00e3o de recursos ap\u00f3s a contesta\u00e7\u00e3o.<\/p>\n<p><strong>O BC espera que isso aumente a identifica\u00e7\u00e3o de contas usadas para fraudes e a devolu\u00e7\u00e3o de recursos, desincentivando fraudes. Segundo o banco, o compartilhamento dessas informa\u00e7\u00f5es impedir\u00e1 ainda o uso dessas contas para novas fraudes.\u00a0<\/strong><\/p>\n<p>*Com informa\u00e7\u00f5es de Ag\u00eancia Brasil<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>BC espera que medida eleve identifica\u00e7\u00e3o de contas usadas para fraudes O bot\u00e3o de contesta\u00e7\u00e3o de transa\u00e7\u00f5es do Pix j\u00e1 est\u00e1 dispon\u00edvel aos usu\u00e1rios, a partir desta quarta-feira (1\u00ba), com a finalidade de facilitar a devolu\u00e7\u00e3o de valores para as v\u00edtimas de fraude, golpe e coer\u00e7\u00e3o. Formalmente chamado de autoatendimento do Mecanismo Especial de Devolu\u00e7\u00e3o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":27432,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[],"class_list":["post-27431","post","type-post","status-publish","format-standard","has-post-thumbnail","category-geral"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bot\u00e3o de contesta\u00e7\u00e3o do Pix est\u00e1 dispon\u00edvel aos usu\u00e1rios - Jornal Metr\u00f3pole<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jm-metropole.com.br\/site\/botao-de-contestacao-do-pix-esta-disponivel-aos-usuarios\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bot\u00e3o de contesta\u00e7\u00e3o do Pix est\u00e1 dispon\u00edvel aos usu\u00e1rios - Jornal Metr\u00f3pole\" \/>\n<meta property=\"og:description\" content=\"BC espera que medida eleve identifica\u00e7\u00e3o de contas usadas para fraudes O bot\u00e3o de contesta\u00e7\u00e3o de transa\u00e7\u00f5es do Pix j\u00e1 est\u00e1 dispon\u00edvel aos usu\u00e1rios, a partir desta quarta-feira (1\u00ba), com a finalidade de facilitar a devolu\u00e7\u00e3o de valores para as v\u00edtimas de fraude, golpe e coer\u00e7\u00e3o. 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